How do I transfer my pets’ records from a previous clinic?
We can either request to your prior vet or you can just email/fax them to us.

Do I need a referral to see a specialist? 
If needed the doctor will let you know where depending on the pet's need.

Can you help with my pet insurance?

We can help submit proper documentation with your insurance, but reimbursements will be dealt with you directly from pet insurance.

What types of payment options are available?
We accept cash, major credit cards, scratch pay, and care credit, NO check.

Are there payment plans available for my pet’s care?
Typically, we do not offer a payment plan unless under special circumstances a doctor approves of it.

Will I be provided with an estimate of costs?
Before any treatment is done to your pet an estimated treatment plan will be provided to the client to see if they will approve of services.

Should I call ahead to book an appointment?
Preferably yes to avoid the same-day walk fees.

What is your appointment cancellation policy?
Our appointment times are limited. If you must cancel your appointment, we respectfully request a 24-hour notice. Appointments canceled with less than 24 hours notice, or no-shows will incur a fee of $35.00.

What common emergencies must be seen as soon as possible?
Unconsciousness, Severe Vomiting/ Diarrhea, Severe Bleeding, Choking & Difficulty Breathing, the appearance of blood, difficulty urinating and defecating, Injury to eyes, Poison exposure, seizures, lameness and fractures, pain-induced anxiety and heat stroke (panting excessively dark or bright red gums, dry tongue, staggering, stupor or seizure, bloody diarrhea, and/or vomiting).

What Vaccinations Should My Pet Get?
Core vaccines are considered vital to all pets based on the risk of exposure, the severity of disease, or transmissibility to humans.
For Dogs: Vaccines for canine parvovirus, distemper, canine hepatitis, and rabies are considered core vaccines. Non-core vaccines are given depending on the dog's exposure risk.
For Cats: There are two primary vaccines your indoor cat needs to stay healthy throughout her life: the rabies vaccine and the combination vaccine FVRCP—this vaccine protects against Feline Viral Rhinotracheitis (feline herpes), Panleukopenia virus (feline distemper), and Calicivirus. If the cat is indoor/outdoor FELV vaccine is recommended to be added

How often should my pets be vaccinated? 
Like people, pets need vaccines. And pet vaccinations, like those for humans, may sometimes require a booster to keep them effective. The best way to stay on schedule with vaccinations for your pet is to follow the recommendations of your veterinarian.
Chances are your vet's suggestions will break down into two categories: core pet vaccines and non-core vaccines. Core pet vaccinations are those recommended for every pet, while non-core vaccines may be advised based on your pet's lifestyle. For example, your vet may suggest certain
non-core vaccinations if your cat or dog is outdoors only or boarded often.
Many vaccines can be given to pets as young as 6 weeks old, so talk to your vet about setting up
the best vaccination schedule for your cat or dog, kitten or puppy.

Is it necessary to bring my dog and/or cat in for a yearly comprehensive exam?
It is recommended that a pet has an annual exam just to ensure it is well to avoid complications if there is a condition beginning/going on.

What is the difference between an annual exam and a bi-annual Wellness visit - and should I sign my pet up for a Wellness Package?
The difference between annual and biannual exams is that annual is once a year and biannual are twice a year usually biannual exams are highly recommended for those patients that have a chronic/underlying health condition going on and may as well be required to do a biannual blood work checkup, especially if on long term medication that may affect organs.  As to pet insurance, it is recommended to at least ensure your pet with accident/illness coverage because it will help cover almost all illness-related visits but ultimately it depends on the owner’s lifestyle.

How do I know when my pet needs a dental performed?
If you notice any of the following symptoms, it's time to call your vet to book a dental appointment for your pooch:

1. Bad breath.
2. Loose, broken, or badly decayed teeth.
3. Extra teeth or retained baby teeth.
4. Brown or yellow teeth.
5. Obvious signs of tartar buildup.
6. Abnormal drooling.
7. Chewing, or dropping food from their mouth

What are the benefits of having my pet spayed or neutered?
The risk of testicular cancer is eliminated and decreases the incidence of prostate disease.
Reduces the number of unwanted cats/kittens/dogs/puppies. Decreases aggressive behavior,
including dog bites. Helps dogs and cats live longer, healthier lives.

How old does my puppy or kitten have to be to have them spayed or neutered?
There are three general options: Early or pediatric spay/neuter is done at six to eight weeks of age. Standard spay and neuter at five to six months. Finally, wait until after the first heat, somewhere between eight to twelve months of age.